Latest Breezeline Committee Meeting August 13, 2025

The only person who actually presented a solid case was Lee Hunt who made the point that “ we do not have to sign a new contract for Breezeline to move forward. “ If they think they can provide excellent service they should perform the upgrades that they propose on their dime, especially since they are not able to provide us with reliable service for the next 4 years till the end of our contract. And when we are all amazed by the wonderful service that they will provide us, why would we even want to change? Thank you Lee I have to say it’s a better solution than mine which is let’s move on. I had a statement that goes a little deeper than just the outdated which I will include in my rant. But really. UCO should hold Breezelines feet to the fire.

Over  the past years I’ve experienced ongoing interruptions with my Wi-Fi signal, often requiring me to reset my Ring cameras multiple times. Since I travel for work this leaves my ring cameras blind till I come home sometimes days later and am able to reset them. I have also experienced pixelization and buffering while streaming. This raises a serious concern: if there are already inconsistencies with the current service, how can we have confidence that streaming services will be any more reliable? As a long-standing “high value” customer with a dedicated phone line, I find it unacceptable that hold times frequently exceed two hours. On more than one occasion, I have personally hung up after waiting over two and a half hours—without resolution. Why is this level of customer service considered acceptable, and why would we want to expand services under these conditions? Also if the cable signal is as unreliable as it has been in the past why should we trust what you are proposing as the next step which is to move to a streaming only service?

We have a large at risk population many of whom depend on VOIP. These outages create a life safety risk. You spoke of wiring failures. If I’m not mistaken Breezeline promised to upgrade the wiring and now they’re blaming the wiring for our issues. (which in my apartment was changed twice). Even the technicians complain about the age of the equipment. You want us to buy WiFi but most of the residents are snowbirds that means they would be paying for internet that they’re not using . We were assured that having a satellite store on property would improve service. However, my experience suggests otherwise:

1. When exchanging equipment, I have encountered staff who were unprofessional and made me feel as though I was inconveniencing them.

2. Equipment provided has been visibly dusty, greasy, and dirty.